These general terms and conditions of sale and warranty (“T&C”) apply to the relations between INTARXCELL, LDA and its (B2B). They are governed by Portuguese law.
1. Purpose and scope of application
These T&C apply to all offers, supplies and provision of services carried out by INTARXCELL, LDA. Any order implies full acceptance of these terms, which prevail over any condition of the client, save for written agreement to the contrary. The full identity of the seller appears in our .
2. Quotations and orders
Quotations are valid for from their date of issue. The execution of an order begins only after: (i) the signing of the quotation or corresponding contract, and (ii) the payment of a down payment of of the total amount.
Payment of the down payment constitutes formal acceptance of the order and automatically triggers the management and updating of the internal schedule, as well as the reservation of production and/or installation capacity.
The measurements indicated are provisional and subject to a at the place of delivery. Final invoicing is based on the measurements and quantities actually executed and validated on site. Any change of measurements, materials or finishes is considered additional work subject to a supplementary quotation.
In the event of cancellation after award, the down payment is retained by INTARXCELL as compensation.
3. Prices and terms of payment
Prices are expressed in euros, excluding VAT, with the legal rate in force applying (23 %).
Standard terms of payment:
- 50 %
- 50 %
Failure to collect the goods or refusal of receipt does not suspend the payment deadlines. In the event of late payment, is due by operation of law, without prior formal notice and from the first day of delay, at the legal rate applicable to commercial transactions, set on a half-yearly basis by the Direção-Geral do Tesouro e Finanças (art. 102.º, § 5.º of the Commercial Code and Decreto-Lei n.º 62/2013) — i.e., for guidance, in the 1st half of 2026. To this is added a per overdue invoice (Decreto-Lei n.º 62/2013), without prejudice to compensation for higher recovery costs duly substantiated. Non-payment of an instalment results in the early enforceability of the remaining amounts due.
4. Deliveries and lead times
Delivery times are indicative and may be adjusted according to the availability of materials, logistics and weather conditions. The lead time begins to run after receipt of the down payment.
If the client does not collect the order within a maximum period of 30 days after notification, INTARXCELL may charge daily storage costs and exempt itself from any liability for damage incurred. The risk of loss or damage is transferred at the moment of handover to the carrier (art. 796.º CC).
5. Transport, unloading and on-site installation
Unless otherwise agreed in writing, prices are understood as ex works (EXW), without transport or installation. Where transport is provided by INTARXCELL, the client must guarantee free and safe access to the site, suitable unloading means, electrical power and on-site safety. Any additional equipment (crane, platform) is at the client's expense.
The client must also ensure the completion of the prior structural works, the custody and safety of the materials on site, the obtaining of the necessary licences (occupation of the public highway, etc.) and compliance with DL 273/2003 relating to health and safety on construction sites.
6. Claims
The client must inspect the goods at the time of delivery. The maximum period for claiming after receipt (art. 471.º of the Commercial Code, applicable to commercial sale). Signing the transport note without reservations constitutes acceptance of the delivery.
In the event of a proven defect attributable to INTARXCELL, replacement or repair will be carried out, without additional compensation. Returns due to natural variations in the colour or texture of the wood are not accepted.
7. Warranty (B2B)
INTARXCELL guarantees the conformity and durability of the works carried out. The warranty periods are as follows:
- 10 years(ref. empreitada, art. 1225.º CC for long-lasting immovable property);
- 5 years
- 2 years
The warranty covers exclusively defects attributable to the execution or to the materials supplied by INTARXCELL. Excluded are: damage due to improper use, lack of maintenance, humidity or the intervention of third parties; natural deformations of the wood, variations in colour or texture; damage resulting from inadequate storage.
The client must notify INTARXCELL in writing within a maximum period of after detection of the defect, failing which the claim lapses. INTARXCELL undertakes to carry out the repair or replacement within a reasonable time, without additional compensation.
8. Retention of title
The products remain the property of INTARXCELL until full payment (art. 409.º CC). The client assumes the risks and responsibilities from delivery.
9. Liability and insurance
INTARXCELL declares that it holds professional civil liability insurance, in accordance with the regime applicable to the construction activity (DL 12/2004). The client is responsible for taking out its own site and third-party insurance. INTARXCELL is not liable for loss of profit, external delays or indirect damage.
10. Force majeure
In the event of force majeure (strikes, disasters, pandemics, supply disruptions, war, etc.), the contractual obligations are suspended for the duration of the event, without compensation (art. 790.º CC).
11. Data protection
The processing of personal data complies with the GDPR (EU Regulation 2016/679) and Lei n.º 58/2019. The data is used solely for contractual and accounting purposes. The client may exercise its rights at . See also our .
12. Applicable law and competent jurisdiction
This contract is governed by Portuguese law. For any dispute, the Tribunal da Comarca de Leiria has jurisdiction, with express waiver of any other forum.
13. Acceptance
The signing of a quotation, a contract or a site order entails the full acceptance of these T&C. Any modification is valid only if confirmed in writing by INTARXCELL, LDA.
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