Guarantee
A voluntary commitment that goes beyond the Portuguese legal guarantees. Here is what it covers, its conditions and how to use it.
INTARXCELL grants a 10-year commercial guarantee on the bespoke work it designs, manufactures and installs. This voluntary guarantee adds to — without ever replacing or restricting — the mandatory legal guarantees provided by Portuguese law.
Cette garantie commerciale s'adresse aux clients particuliers. Les clients professionnels relèvent des conditions de garantie figurant dans les CGV Professionnels.
Portuguese law (Decreto-Lei n.º 84/2021, in force since 1 January 2022) sets a minimum legal guarantee of conformity. Our commercial guarantee raises all of our work to 10 years:
| Type of work | Legal guarantee (DL 84/2021) | INTARXCELL commercial guarantee |
|---|---|---|
| Movable goods — furniture and removable pieces | 3 years | 10 years |
| Non-structural immovable goods — built-in work | 5 years | 10 years |
| Structural elements integral to the building | 10 years | 10 years |
The commercial guarantee does not affect the rights granted to the consumer under the legal guarantee of conformity.
By email to contact@intarxcell.com, with photos and a copy of your invoice.
Acknowledgement, remote analysis and, if needed, an on-site visit.
If the defect is covered, we repair or replace the item concerned, free of charge.
First reply within 48 business hours and intervention within a reasonable agreed timeframe.
These terms supplement our general terms of sale and our legal notice and do not replace the consumer's legal rights. In the event of any discrepancy, the precise terms shown on your quote and invoice prevail.